Tesla

Disappointing Experience at Tesla Dealership I recently had the unfortunate experience of visiting a Tesla dealership, and I must say that it left me thoroughly disappointed. From the Day 1 where I went to pick up my new Model Y which has scratches on it. Before picking it up I did let the Tesla attendant notify that the car has multiple scratches around the front, back & side of the car. They told me Tesla will send at home mobile service to remove the scratches. Just book the appointment on the app. on the App there was no option for Mobile service. So I did get a regular appointment to bring the car back to the service center. They tried to buff & Polish the scratches but the ones on the front were not going to work. After 2 tries they decided to get a new bumper reinstalled. I showed up to the appointment and they had to reschedule 2 times cause both times the new Bumper (part) did not arrive. No update whatsoever. Car also has a broken trunk panel, Back seats were making rattling noises when driving on the local roads. The front passenger side windshield corner is also making a high pitch whistling noise when the car is going above 70mph. (After visiting 2 times they have offered to install a new windshield). There is no update from the customer service side on the parts that are not delivered due to this, I had to come back from the service center without any work. They wasted my time and 2 trips. After a month, car license tags also expired and had no update from tesla till i called and waited another few weeks to get the license plates. It hasn't been fully 2 months of having this car and I have already visited their service center 5 times. Next appointment is in jan to install a new Bumper & whole Windshield on a "Brand New CAR"

I am very disappointed with the purchase of my new Tesla model 3. When I came to the appointment, I had to wait 1.5 hours to receive my car. And when I received it, I found a lot of defects (fog lights and tail lights had condensation inside, the car was all scratched and stained , the steering wheel was stained with blue paint, the interior was very dirty) When I turned to the consultant for help, he replied that he did not have time to talk to me and that I needed to take a photo and contact the service. Very bad service, I do not recommend buying from Springfield Tesla dealership!!!

Where to begin ….. my service advisor Eddie and Will( when Eddie was out) would give him ⭐️⭐️⭐️⭐️⭐️ they helped me so much ! Great team ! Honest ! Answered very difficult questions. Without thinking knew the answer. Ok getting the car ! Nightmare !!! Let me explain . i got 2023 model x 5 seater with FSD and the 22in rims . the car was in inventory. it was a model demo “in great condition “ i placed the order . 1. I Someone used my card to reserve another car or there system had a glitch, I lost 250 . Tesla management said: sorry ! fight it with your bank, we Tesla don’t keep personal records and information!? I called before I went to pick up my car what’s the procedure's. I asked about final payment . They said yeah just bring your license and final payment in. Didn’t ask me if i had a co signer and she had to come in person . ( we thought everything was done online ) I had a co signer my wife . They didn’t tell me to bring her in . I asked employees they said they changed the rule . That the person has to be in person . I wasted a whole day !! My appointment was at 1230 and my wife didn’t get there til 6 because she works or do another day but they have this policy you have to pick the car in 3 days!! . I got into my new car at 7 pm . . I get in my car . I am missing one key card . You are supposed to get 2. .. Tesla gave me a busted scratched up key card…. I just bought a 100k car . They didn’t even clean it . There was scuff marks all on the back seats . You think , the car would be clean. you pay that delivery fee…. .2nd no washer fluid in the car . 3 all the tires were all low pressure like low 30s!!! 4th the rims were soo dirty ! I know it’s a demo model. With 750 miles on it !! i have bought a few demo models from the dealership and they make sure they give it to you like a brand new car ! I got charged for a brand new car with miles on it and gave it to me as is….. I had to come back in next day to address this the service center was packed with angry customers and I’m very patient when it was my turn just got im sorry they said it will take 20mins !!!!! 1 hour and change . The service line ! Forget it ! So many customers waiting 2 people!! Under staffed !!! I hope a delivery manger see this and contacts me because this was so unacceptable… . Again sales team Eddie did a great job!!!!!!!!!that helped me soo much finding a car and answering all my questions they need to make it right … I have talked to alot of my friend and told them my experience with Springfield and they said the same about the service .

Tommy, Michael, Lee and Maria made an expensive service visit painless (completely my fault). Would they lite attitude and their professional conduct they have elevated this branch in my humble opinion. Keep up the good work. The manager even runs a good place. P.S. while I was fixing my tire I bought another Tesla for my wife. Best car on earth.

This service center is always overwhelmed. They are always short staff and long wait for you to meet with a service advisor. My car was taken in to replace the front and rear bumper. The tech did a terrible job on the installation and looks like it was done by some aftermarket body shop. I would avoid bringing your car to this Sc.

Tesla Springfield is the best Tesla location I’ve have ever been to. The employees at Tesla Springfield that work here are always so friendly, and helpful at this location. I have been coming here for years and have not ever had a problem with the team at Tesla Springfield. They are the best. I have picked up a new car here and I have gotten service done at this location multiple times, and it has all been amazing. I would 100% recommend Tesla Springfield to everyone.

Horrible store to service your Tesla, booked appointment for three issues. 1. Paint is peeling I am seeing several white dots on the driver side of the fender 2. Seat cushion showing abnormal rinkles on the driver seat. 3. Abnormal tire air pressures After waiting for 2 weeks for the actual appointment, store made me sit for 2 hours and none of the issues were resolved. I was told paint job cannot be done at the stores I should have to go to third party body shops, abnormal wrinkles in the seat which they claimed to fix and upon pickup found nothing was done car was returned to me without anything done. All these problems in a 8 months old car should have been acknowledged and fix under warranty but the store has taken zero ownership. This is the same store who booked my Model Y initially promising me to bring the car to their store only for me take delivery at a store 50 miles away. I wish Tesla corporate is seeing how their stores are treating their customers. This is my last car from Tesla horrible customer service from day 1.